1. Permitted Grounds for Return
Returns may be accepted only if:
Customers must not accept delivery if packaging is damaged.
2. Return Request Window
Return requests must be raised:
Requests after 7 days may be rejected.
3. Verification Requirements
Customers may be required to provide:
4. Conditions for Accepting Returns
Return requests are accepted only if:
Returns due to change of mind are not permitted.
5. Non-Returnable Products
The following are generally non-returnable:
6. Refund Policy
Payment Responsibility
Refund Method
Refund Timeline
7. Cancellation Policy
Customer Cancellation
Orders can be cancelled only:
Once shipped, cancellation is not allowed.
Franchise / Platform Cancellation
Orders may be cancelled due to:
Refunds (if applicable) will be processed by the Franchise Partner.
8. Limitation of Refund Liability
Genivis Remedies:
9. Customer Support
📞 +91 91450 09191
📞 +91 89568 94853
📧 prm@genivis.in
